Our Care Support Workers

Carers Trust Epping Forest, Harlow, Havering and Redbridge Crossroads Carer Services has been providing care services to carers for over 20 years and we recognise that our most valuable resource is our team of professional Care Support Workers.  These are the people delivering our specialised and trusted services to individuals and families every day.  Our staff are the ‘face’ or our organisation, ambassadors of our charity and continue to build our reputation for high quality care.

We enjoy high staff retention rates with many members of staff staying with us for over 5,10 or even 20 years.  This means we can offer carers a wealth of expertise and experience within our care services along with many different areas of specialism (please see below).

Our talented and trained staff teams are making a huge difference to carers lives and they build long and trusting relationships with both the carer and the cared for person through their work.  These are important features of our organisation and the reason why we believe in investing in a vigorous recruitment and on-going training programme for all staff who join us.


Recruitment and Training

Care Managers look for particular attributes and qualities when recruiting new staff, which will include the following:

  • A caring and compassionate personality
  • Empathy and understanding for carers and the challenges of their circumstances
  • Ability to read situations and be sensitive to the needs of the carer/client and family
  • Willingness to learn and develop skills to meet care requirements
  • A flexible and enthusiastic approach to the role
  • A team player
  • A good communicator and listener
  • Feel proud to be working for an established charity which has a high reputation for delivering quality care

Care Managers always prefer candidates who have either had some personal experience of caring or who have an NVQ Level 2 in Health/ Social Care.  It is also preferred but not essential, that staff are car drivers and have access to a car during their working hours.  Our care services are delivered within the carers individual homes or out in the community, supporting the person with care needs and therefore staff will be required to access different part of the community during their work.

Successful applicants will be subject to enhanced DBS clearance and occupational health check.

To complete an application form and view job specification and descriptions please visit the ‘Join Us’ section of this website.


Every new member of staff undergoes a diligent and monitored training programme before starting their work as an independent Care Support Worker in the community.  This consists of a combination of practical ‘on the job’ training, a full induction delivered by Care Managers and initial core training resulting in certificates within the following areas:


  • Manual Handling
  • Personal Care
  • Health and Safety
  • Equality and Diversity
  • First Aid
  • Medication
  • Continence

New recruits will spend time with other qualified and experienced Care Support Workers in the community, shadowing their work (after obtaining full permission of our carers) to build knowledge and competence in all areas of care support.   Depending on which care packages our new staff members will be placed with, will dictate exactly how much work shadowing is required.  Some care packages involve more specialised training which care support workers may need or wish to learn to enable them to work within specific service areas, for example, specialist dementia care.

Right from the start of the staff induction process, Care Managers and the office team always have an open door policy, being available to help or advise staff, which is a great reassurance to our team to know they can access support should they need to.  Staff are therefore, not just left to ‘get on with it’, right from the start they will receive on-going liaison from Care Managers who structure the staff timetables on a weekly basis.  All this detail and care in managing our staff is paramount to the success of our organisation.  By providing this good working environment, involving a high level of support, staff in return show high dedication to their work for the charity, as so many of our carers will confirm.

We ensure that new staff feel confident and are competent to commence their work with clients and carers. Staff induction training usually spans a period of 4-5 weeks and covers a wide range of theoretical and practical based subjects

It is important to Carers Trust Epping Forest, Harlow, Havering and Redbridge to provide high-quality services to meet the needs of all our service users, whatever these may be.  Therefore, more specialised areas of training are covered and regularly include:

  • Autism
  • Specialist dementia training
  • Challenging Behaviour
  • Advanced Medication
  • Specialised Tasks
  • Tube Feeding

Staff are required to be flexible about their working hours in order to fit in with carers needs and their changing situations and staff will also be asked to provide cover for other Care Support Workers duties when necessary.

Training does not stop after the recruitment process, staff regularly undergo training to keep all their certificates up to date and to make sure they are abreast of all developments.  Indeed, all staff who join us are also be encouraged and supported to achieve the NVQ in Care Award Level 2 / QCF Level 2 as a minimum.

As a network member of Carers Trust, we adhere to their national framework of policies and procedures and internal quality assurance programme. This means in practice, that as new policies and procedures are discussed and explained to all staff who are then required to study and implement the procedures within their work.

We are firmly committed to quality practice and we guarantee that we meet all of the minimum requirements set out by the Care Quality Commission (CQC) and Ofsted.  Up to date copies of reports from both the CQC and Ofsted are available within our Home menu section.